Consumer Protection Policy

At M98, we are committed to ensuring that our customers enjoy a safe, secure, and satisfying shopping experience. This Consumer Protection Policy outlines our commitment to protecting your rights as a consumer, ensuring that your personal information is secure, and providing clear, fair, and transparent processes for purchasing, returns, and refunds.

1. Customer Rights

As a consumer, you have the following rights when you shop with us:

  • Right to Information: You have the right to receive accurate and complete information about the products or services you are purchasing, including price, quality, features, and any terms or conditions associated with the purchase.

  • Right to Fair Treatment: We are committed to treating all customers fairly, regardless of their purchase history or background. You are entitled to equal access to all products, services, and offers available on our website.

  • Right to Privacy: Your personal information will be collected, processed, and stored in accordance with our Privacy Policy. We take all necessary measures to protect your privacy and ensure that your data is kept secure.

2. Product Quality and Description

We aim to provide high-quality products that match the descriptions and specifications listed on our website. We take all reasonable steps to ensure that the product images, descriptions, and other details are accurate and up to date.

  • Product Quality: We guarantee that the products we sell are in new and unused condition unless otherwise stated. All items are subject to strict quality control before being shipped.

  • Product Accuracy: We make every effort to provide accurate product descriptions, including specifications, prices, and availability. However, we cannot be held liable for minor discrepancies in images, colors, or product features that may occur due to lighting, monitor settings, or supplier variations.

3. Pricing Transparency

All prices listed on our website are in the applicable currency and include any taxes, unless otherwise specified. We reserve the right to update or change prices at any time without prior notice. However, once an order is placed and payment is processed, the price remains fixed for that order.

  • Additional Charges: Any additional fees, such as shipping, taxes, or handling charges, will be clearly communicated during the checkout process.

4. Ordering and Confirmation

Upon placing an order, you will receive an order confirmation email. This confirmation will outline the details of your purchase, including the products you ordered, the total price, and an estimated delivery date.

  • Order Cancellation: You have the right to cancel your order before it is processed or shipped. If you wish to cancel, please contact our customer service team immediately. Once your order has been dispatched, cancellation may not be possible.

5. Returns and Refunds

We are committed to ensuring that you are fully satisfied with your purchase. If you are not happy with your purchase, you can return most products within 30 days of receiving your order, provided that the item is in its original condition and packaging.

  • Returns Process: To initiate a return, please contact our customer service team for instructions on how to return the product. Returns should be sent to the address provided in our return instructions.

  • Refunds: Once the returned product is received and inspected, we will process your refund. Refunds will be made to the original payment method, and you will be notified once the refund has been processed.

  • Non-returnable Items: Some items may not be eligible for return due to health and hygiene regulations (e.g., personal care items) or custom orders.

6. Consumer Protection in Case of Defective Products

If you receive a defective or damaged product, we offer a full replacement or refund, depending on the situation. If the defect is found within the warranty period or within a reasonable time frame after purchase, we will provide a solution that satisfies your rights under the law.

  • Defective Products: If your item arrives damaged or is found to be defective, please contact us immediately to arrange for a return or replacement. We may request photographic evidence to assess the defect.

7. Privacy and Data Security

We are dedicated to protecting your personal data. We collect and process your personal information in accordance with our Privacy Policy, which outlines how we handle your data and protect it against unauthorized access.

  • Secure Transactions: Our website uses encryption technology to ensure that all payment transactions are securely processed. Your financial information will not be stored on our servers, and we will only share your information with trusted third parties when necessary for order fulfillment.

  • Data Protection: We comply with applicable data protection laws and regulations to ensure that your personal data is kept safe and only used for the purposes of processing your order or providing customer service.

8. Dispute Resolution and Complaints

If you have any concerns or complaints about your purchase or any aspect of our service, we encourage you to contact us directly. We are committed to resolving all issues promptly and fairly.

  • Complaint Handling: You may contact our customer service team through email, phone, or our online support system. We will aim to respond to your complaint within a reasonable timeframe and will work to resolve any issues in accordance with consumer protection laws.

  • Mediation and Legal Rights: If we are unable to resolve a dispute directly, you may be entitled to seek mediation or legal recourse under consumer protection laws in your jurisdiction.

9. Compliance with Consumer Protection Laws

We comply with all relevant consumer protection laws and regulations in the regions where we operate. This includes offering consumer rights such as the right to return goods, the right to refunds, and the right to privacy protection.

  • Legal Rights: This policy does not override your statutory rights as a consumer. You have the right to assert claims under applicable consumer protection laws, including but not limited to your right to a refund for faulty or misdescribed goods.